Contacts & call history

Official numbers only. Nothing here is auto-dialed or auto-sent.

Demonstration data. This case, its contacts and its records are fictional and exist only to show how the Navigator works.

Emergency and protective services

911 for immediate danger, wandering in progress, a medical emergency or an unsafe home condition. 1-800-792-8820 for New Jersey Adult Protective Services when abuse, neglect, self-neglect or exploitation is suspected. This app cannot dispatch help or file a report for you.

Agency and provider contacts

NJ Aging & Disability Resource Connection
Statewide intake and options counseling

1-877-222-3737

Official website

Last contact: 2026-08-01

Assessment requested. Awaiting written confirmation of the in-home visit date.

Bergen County Division of Senior Services
County Area Agency on Aging

Confirm the direct county number via the official NJ county directory

Official website

Last contact: 2026-08-01

Direct number must be verified against the official state directory before calling.

Medicare
Federal coverage questions and claims

1-800-633-4227

Official website

Last contact: 2026-07-22

Confirmed home health is a skilled benefit, not custodial coverage.

Social Security Administration
Retirement, spousal and survivor benefits

1-800-772-1213

Official website

Last contact: Not yet contacted

Need to confirm whether a higher spousal benefit applies.

NJ TRANSIT Access Link
ADA paratransit eligibility

1-800-955-2321

Official website

Last contact: Not yet contacted

Not yet contacted. Supervision needs may make paratransit unsuitable.

U.S. Department of Veterans Affairs
Veteran healthcare and caregiver support

1-800-698-2411

Official website

Last contact: Not yet contacted

Blocked until the spouse's DD-214 is located.

PAAD / NJSave
Prescription assistance

1-800-792-9745

Official website

Last contact: Not yet contacted

Income-tested, no asset test. Application not yet filed.

Adult Protective Services (Bergen County)
Abuse, neglect, self-neglect and exploitation reports

1-800-792-8820

Official website

Last contact: Not yet contacted

Escalation route only. For immediate danger call 911.

Call and communication log

DateOrganizationChannelWho calledSummaryOutcomeFollow-up
2026-08-01NJ ADRCphoneDanielaDescribed diagnosis, ADL needs and the overnight supervision gap. Requested a comprehensive in-home assessment and asked for written confirmation.Assessment scheduled2026-08-13
2026-07-29Dr. Rivera (primary care)phoneDanielaRequested a home health evaluation order. Office said it would route to the physician for signature.Contacted2026-08-10
2026-07-26DME supplierportalDanielaShower transfer bench approved under the Medicare DME benefit. Delivery pending.Approved2026-08-09
2026-07-22MedicarephoneMarcusConfirmed Medicare home health is intermittent and skilled. Representative stated Medicare does not cover ongoing custodial or 24-hour home care.Contacted-
2026-08-02Long-term-care insurerphoneMarcusRequested a full copy of the 2004 policy and the claim packet. Told to expect mail in 10-14 days.Pending documents2026-08-16

Ask every agency to confirm decisions in writing. Recording a call or storing a transcript requires consent from everyone on the line.